SHIPPING & RETURNS
SHIPPING POLICY
DermaLoch UK delivers online orders to UK addresses (excluding the Channel Islands) and to most International destinations.
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UK delivery options (orders placed Monday to Friday excluding Bank Holidays)
Standard Delivery
Delivery within 2-5 working days.
£3.95 - May vary due to seasonal rates from our shippers.
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International Shipping
We will happily ship to most destinations around the world. The flat rate shipping will be displayed at checkout. We do not accept responsibility for any customs or import duties incurred. These are the sole responsibility of the customer.
RETURN & EXCHANGE POLICY
We hope that you are delighted with your order, but if for some reason you are not we have set out below a summary of your rights in the event that you wish to return a product.
If you made your purchase through a partnered retail location, such as a department store or airport, then any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to us. Similarly, if you purchased products on the DermaLoch website, you must return them in accordance with the procedure outlined here and not directly to a partnered retail location.
CANCELLATION RIGHTS
As you are a consumer and have made an order online you may, in accordance with the Consumer Contracts Regulations 2013, cancel your order and obtain a refund (or exchange) within 14 working days from delivery.
To cancel your order, contact our Customer Services Team with your order information, via Info@Dermaloch.com
If you are not satisfied with your Products and wish to return them within 14 days of delivery, please use the above email to discuss options with our team.
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Please ensure you obtain a proof of postage, if you wish to return the item, when you do so (in case you need to show you have returned the goods, in the unlikely event that we do not receive the returned parcel).
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If you require a refund we will refund the price paid by you for the goods (including the initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) within 14 days after the day on which we receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us, provided that you have returned the goods to us within 14 working days of delivery to you or your notifying us of cancellation.
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Refunds will only be made against the original credit/debit card used.
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We will not provide a full refund if the goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such goods to be returned to you within 28 days of our notification.
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Your right to return goods does not apply to goods (i) made to your specification; or (ii) which have been clearly personalised (e.g. by being engraved); or (iii) which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly; or (iv) where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
DAMAGED ITEMS
Your Rights If There is a Problem with a Product;
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In addition to the rights described above (and in accordance with your rights under the Consumer Rights Act 2015), if the goods you receive are damaged or faulty, or not what you originally ordered we will be happy to exchange the items or offer you a refund.
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To ensure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection.