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CUSTOMER SERVICE

We would love to hear from you. Whether it's an 

enquiry about one of our unique moisturisers or just to say hello.

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FREQUENTLY ASKED QUESTIONS

  • WHAT'S SO SPECIAL ABOUT DERMALOCH?
    With an original formula based on 50 years of expertise in skincare combined with a true passion for natural ingredients, DermaLoch had all the essential knowledge needed to create a range of products that are safe for those who may be prone to certain skin ailments; eczema, psoriasis and dermatitis. Years ago we experienced the healing and soothing properties of natural oils. This experience has provided us with the tools to work alongside renowned bio-chemists and successfully combine the properties of natural oils and plant extracts. The end result….. a range of products that work in harmony with the skin
  • ARE YOU A MEDICINE?
    Our customers are never shy in singing the praises of our products . You'd therefore be forgiven for thinking we were some pharmaceutical treatment. Our moisturisers are natural cosmetics specifically designed to work in harmony with the human body. Above all ensuring we are safe for those prone to certain skin conditions.
  • I HAVE A SKIN CONDITION...ARE YOU RIGHT FOR ME?
    DERMALOCH is a range of specifically designed, natural skin moisturisers. Our formulas are: Safe for People Who May Be Prone to: ​ Eczema Psoriasis Dermatitis ​ They are suitable for all skin types and for use on the face and body. ​ [Always consult with your chosen medical professional first]
  • YOU SAY YOU'RE NATURAL BUT I SAW "PARFUM" ONTHE INGREDIENTS LIST?"
    Our ingredients list does indeed include parfum. The ingredient in question is called Naticide. Naticide is an exciting natural preservative, made from essential oil compounds, it is unique in that it also acts as a scent for our products. ​ Naticide is a vegetable-based preservative with a Vanilla and Almond aroma used to preserve cosmetic formulations, providing good product stability and resistance to microbial contamination. Being a natural preservative, it also conforms to consumer demands for naturally-derived cosmetic ingredients and preservative-free products. ​ Naticide is however a registered trademark and as such it's name is protected by the full force of the law, the owners have restricted it's name to only their own products but allow its use under licence provided it be listed as Parfum by all other companies.
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